The Vision
Leadership and excellence in the field of civil service in the government sector.
The Message
Raising the efficiency of the state’s administrative apparatus and improving its human capital to enable the government sector to provide high-quality public services.
Values
- Respect the rule of law
- Commitment and responsibility
- Participation and working in a team spirit
- Justice and equality
-Dedication and sincerity
- Integrity and transparency
Objectives
- The device’s human cadres excel in terms of efficiency and effectiveness.
- Creating a good mental image of the device’s employees.
- Achieving a distinct management philosophy such as applying total quality management.
- Increasing the efficiency and effectiveness of the performance of government agencies in the country.
- Reforming government administration systems.
- Achieving the satisfaction of citizens and employees of the agency alike.
Goals
- Administrative reform.
- Developing civil service systems.
- Simplifying procedures for providing public services and improving work systems.
- Ensuring the safety and efficiency of the performance of employees of the state’s administrative apparatus.
- Ensuring that administrative units perform their responsibilities.
- Achieving fair treatment among state employees.
Services
1- In the field of organization
- Reviewing draft laws and decisions related to establishing administrative units.
- Preparing and updating maps and organizational documents for the units of the state’s administrative apparatus.
2- In the field of arranging and balancing jobs
- Approving job arrangement and budget projects.
- Study job proposals for all units of the state’s administrative apparatus in light of work needs.
3- In the field of workforce planning
- Preparing a study of performance rates and job decisions for units of the state’s administrative apparatus.
- Providing technical assistance to units of the state’s administrative apparatus on how to prepare performance rates and functional decisions.
4- In the field of civil service, complaints and inspection
- Reviewing draft laws, regulations and decisions related to the civil service.
- Researching complaints received from employees of administrative units.
- Studying all inquiries related to the functional affairs of the units of the state’s administrative apparatus.
5- In the field of training
- Accreditation of training centers.
- Reviewing draft training plans for units of the state’s administrative apparatus.
- Follow up and evaluate training activity.
6- In the field of developing services and raising the level of performance
- Developing government services in the units of the state’s administrative apparatus, raising the level of performance of these services, and simplifying the procedures for obtaining them.
7- In the field of serving citizens
The Citizen Service Office was developed in the agency to receive citizens’ complaints, respond to their inquiries, and provide better and faster service with simplified and easy procedures.
Partners
The agency has many partnerships inside and outside the country with the aim of exchanging data, information and expertise and strengthening cooperation with sisterly Arab countries.
Device Issuances
- Administrative Development Journal.
- Statistics/indicators.
- Studies/research.
- Guides and manuals.
- Decisions and periodical books organized for work in the units of the state’s administrative apparatus.